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Find product documents, practical FAQs and model-specific warranty information. Discuss the details for your selected product and market with CHISI.
Product documents
Find product specifications, film construction and installation guidance by model in the document library.
If a document is not linked here, select Request to ask about availability, or contact our sales team.
Frequently asked questions
Questions about products, OEM / ODM, ordering, dispatch and warranty for B2B buyers
For TPU color PPF, discuss the combination of color change and surface protection. Compare the selected TPU and PVC products by construction, scratch and impact performance, weathering, adhesion and removal conditions, using their own product data.
Compare the resin, coating and model-specific warranty terms. Type K: Covestro TPU and nano-ceramic coating, with warranty up to 5 years; confirm the selected model’s specifications. Type B: BASF Elastollan TPU and nano-silica coating, with warranty up to 7 years; choose the relevant gloss, satin or matte specification. Type R: Lubrizol TPU and nano-graphene coating, with warranty up to 10 years; confirm thickness, finish and installation position by model.
Type RCX uses Lubrizol color TPU, nano-graphene double coating and Ashland adhesive, with warranty up to 5 years. The >115 GU gloss reference applies to glossy finishes; confirm the selected model’s data. Type GCX uses Covestro TPU, nano-silica coating and Henkel adhesive, with warranty up to 3 years. Choose from the current color range and confirm the finish and installation method for the selected model.
Type B offers non-hydrolysis performance and exceptional yellowing resistance. GCX achieved grade 5 in the QC/T 1171-2022 yellowing test. Product reports give test conditions and results by series.
Choose a model specified for self-healing and review the light-scratch type, activation conditions, temperature and inspection method. Assess protection on the actual film and intended surface using the applicable product data.
Specify the model and finish first, then confirm width, length and thickness against its current data sheet. PPF, color PPF, window film and sunroof film have model-specific specifications. Discuss custom dimensions and feasibility for each OEM project.
Type RS : review the multilayer magnetron-sputtered construction and the selected model’s optical data. Type MS : discuss the single-metal-layer construction, target performance and quotation. Type CS : review the nano-ceramic model’s optical data and compatibility with the intended vehicle equipment. Type AS : confirm the PDLC switching states, control method and model-specific optical values.
Film selection for vehicles with GPS, toll tags, mobile connectivity and keyless entry includes the glazing and the devices in use. Type CS is a metal-free nano-ceramic option. Model specifications include visible light transmission and solar-control values.
Request width, length, thickness and optical data for each selected model. The RS / MS / TN / IR / CS / SG / RSC references here are part of the range; use the current model sheet and measurement basis rather than one roll format for every series.
Discuss private-label packaging, model combinations and any custom structure or performance targets. Confirm the development scope, feasibility and quotation for the project.
CHISI provides manufacturing and OEM / ODM support for film brands, with 90% business coverage across films, packaging, tools, equipment, software and support systems. Agree on the actual scope for your project.
Product requirements: roll dimensions, TPU grade, hardness, coating, gloss at 60° and adhesion criteria. Discuss the relevant peel-force timing and method for the selected model rather than applying one test schedule to every series. Brand requirements: bags, cartons, VOID or holographic label materials, logo plates, manuals, warranty cards, workwear and logo customization for selected software or plotters. Confirm artwork, scope and any security or verification process separately.
Discuss a one-roll trial for available standard models and colors, and confirm any 10+ roll price tier for the chosen product. Custom resin, coating or packaging orders have a project-specific MOQ and quotation.
Stock products dispatch within 3–7 days and custom products within 15 days after specification approval, subject to the confirmed order schedule. Default A4 samples are free worldwide; other sizes are quoted on request. Logistics/shipping costs are excluded for all samples. Discuss the project’s support arrangements separately.
Request the minimum order and current tiers for the selected model. Type B references include tiers at 1 roll, 10+ rolls and 163+ rolls; confirm availability, quantities and prices in the quotation.
Default A4 samples are free worldwide; contact us for a quote for other sizes. Logistics/shipping costs are excluded for all samples. Request samples using the sample request page , and confirm the reply arrangements with the team.
Orders require 100% payment in advance. The signed quotation states the payment method, schedule and shipping details.
Send the models, quantities and target market through the contact page. Confirm the quotation timeline, price tiers, packaging and freight options with the team.
Stock products dispatch within 3–7 days and custom products within 15 days after specification approval, according to the confirmed order schedule. Transit time depends on the destination and shipping method.
Discuss shipment from Shenzhen, China, using the quoted FOB, CIF, CFR, DDP or DAP arrangement. Confirm the destination, transport mode, responsibilities and costs for the specific order.
Confirm the packing sheet for the selected product and roll format, including box dimensions, roll weight, pallet count, volume and weight. Use the applicable model’s packing data rather than one configuration for all films; discuss branded boxes, VOID labels and warranty cards for the order.
Provide the destination and preferred trade terms. Discuss the available transport options and request the quoted freight, lead time and import arrangements for the order.
Clear PPF references: Type K up to 5 years, Type B up to 7 years and Type R up to 10 years. Color PPF: RCX up to 5 years and GCX up to 3 years. Warranty periods start at first installation. Registration is required within one month after installation for the CHISI commercial warranty process. For product-specific coverage, see the warranty information for the details to discuss.
The purchasing customer, distributor or installer consolidates the claim and contacts the CHISI business contact with the product and supporting records. Across all series worldwide, we provide an initial response within 1 business day and an assessment result within 7 business days. Confirmed manufacturing defects qualify for replacement free of charge.
We support installation shops with guides, training videos, work-area planning, cutting systems, tools and installation chemicals.
Warranty information
Warranty periods and detailed terms remain product-specific. CHISI’s after-sales service covers all series worldwide: initial response within 1 business day, assessment result within 7 business days, and free replacement for confirmed manufacturing defects.
The CHISI electronic warranty service is available online for CHISI products supplied outside OEM/ODM projects. To request a record check, you can enter a serial number in the panel below. For a warranty request, the purchasing customer, distributor or installer should coordinate with the CHISI business contact.
Warranty coverage and conditions
- Delamination or layer separation
- Cracking or crazing of the film
- Adhesive failure: bubbling or lifting from the paint
- Yellowing beyond the ΔE*ab limit specified for the product, with the test method confirmed
- Manufacturing defects under normal use
Information for claim review
- The purchasing customer, distributor or installer consolidates the claim and contacts the CHISI business contact with the order number and batch code.
- Provide photos or a film sample
- Across all series worldwide, CHISI provides an initial after-sales response within 1 business day and an assessment result within 7 business days.
- Confirmed manufacturing defects qualify for replacement free of charge.
Warranty coverage and conditions
- Delamination or layer separation
- Cracking or crazing of the film
- Adhesive failure: bubbling or lifting from the paint
- Yellowing beyond the ΔE*ab limit specified for the product, with the test method confirmed
- Manufacturing defects under normal use
Information for claim review
- The purchasing customer, distributor or installer consolidates the claim and contacts the CHISI business contact with the order number and batch code.
- Provide photos or a film sample
- Across all series worldwide, CHISI provides an initial after-sales response within 1 business day and an assessment result within 7 business days.
- Confirmed manufacturing defects qualify for replacement free of charge.
Warranty coverage and conditions
- Delamination or layer separation
- Cracking or crazing of the film
- Adhesive failure: bubbling or lifting from the paint
- Yellowing beyond the ΔE*ab limit specified for the product, with the test method confirmed
- Manufacturing defects under normal use
Information for claim review
- The purchasing customer, distributor or installer consolidates the claim and contacts the CHISI business contact with the order number and batch code.
- Provide photos or a film sample
- Across all series worldwide, CHISI provides an initial after-sales response within 1 business day and an assessment result within 7 business days.
- Confirmed manufacturing defects qualify for replacement free of charge.
Warranty coverage and conditions
- Delamination or layer separation
- Adhesive failure: bubbling or lifting from the paint
- Color fading or gloss loss beyond the selected product specification; the >115 GU reference applies to gloss finishes at delivery
- Yellowing outside the agreed specification; RCX reference: Δb < 0.6 after 1,500 h xenon exposure, subject to the corresponding test conditions
- Manufacturing defects under normal use
Information for claim review
- The purchasing customer, distributor or installer consolidates the claim and contacts the CHISI business contact with the order number and batch code.
- Provide photos or a film sample
- Across all series worldwide, CHISI provides an initial after-sales response within 1 business day and an assessment result within 7 business days.
- Confirmed manufacturing defects qualify for replacement free of charge.
Warranty coverage and conditions
- Delamination or layer separation
- Adhesive failure: bubbling or lifting from the paint
- Color fading or gloss loss beyond the product specification
- Manufacturing defects under normal use
Information for claim review
- The purchasing customer, distributor or installer consolidates the claim and contacts the CHISI business contact with the order number and batch code.
- Provide photos or a film sample
- Across all series worldwide, CHISI provides an initial after-sales response within 1 business day and an assessment result within 7 business days.
- Confirmed manufacturing defects qualify for replacement free of charge.
Warranty coverage and conditions
- Film delamination or coating separation
- Cracking, crazing or loss of the metal layer where applicable
- Adhesive failure: bubbling or peeling
- Color shift beyond the model specification
Information for claim review
- The purchasing customer, distributor or installer consolidates the claim and contacts the CHISI business contact with the order number and batch code.
- Provide photos or a film sample
- Across all series worldwide, CHISI provides an initial after-sales response within 1 business day and an assessment result within 7 business days.
- Confirmed manufacturing defects qualify for replacement free of charge.
Warranty coverage and conditions
- Delamination or layer separation
- Cracking or crazing of the film
- Adhesive failure: bubbling or lifting
- Manufacturing defects under normal use
Information for claim review
- The purchasing customer, distributor or installer consolidates the claim and contacts the CHISI business contact with the order number and batch code.
- Provide photos or a film sample
- Across all series worldwide, CHISI provides an initial after-sales response within 1 business day and an assessment result within 7 business days.
- Confirmed manufacturing defects qualify for replacement free of charge.
Warranty coverage and conditions
- Delamination or layer separation
- Cracking or crazing of the film
- Adhesive failure: bubbling or lifting
- Yellowing or haze beyond the product specification
Information for claim review
- The purchasing customer, distributor or installer consolidates the claim and contacts the CHISI business contact with the order number and batch code.
- Provide photos or a film sample
- Across all series worldwide, CHISI provides an initial after-sales response within 1 business day and an assessment result within 7 business days.
- Confirmed manufacturing defects qualify for replacement free of charge.
Warranty coverage and conditions
- Delamination or layer separation
- Cracking or crazing of the film
- Adhesive failure: bubbling or lifting
- Manufacturing defects under normal use
Information for claim review
- The purchasing customer, distributor or installer consolidates the claim and contacts the CHISI business contact with the order number and batch code.
- Provide photos or a film sample
- Across all series worldwide, CHISI provides an initial after-sales response within 1 business day and an assessment result within 7 business days.
- Confirmed manufacturing defects qualify for replacement free of charge.
Warranty coverage and conditions
- Machine manufacturing defects under normal operating conditions
- Component failures unrelated to misuse
- Software payment cycle: one year; account authorization, one bound device and access to all software data
Information for claim review
- The purchasing customer, distributor or installer consolidates the claim and contacts the CHISI business contact with the machine serial number.
- Provide a fault description, photos or video
- Confirm remote diagnosis, spare parts and repair arrangements under the contract
- Electronic warranty. The online electronic warranty service applies to CHISI products supplied outside OEM/ODM projects. The warranty starts at first installation. The main process requires a valid serial number, activation, installation information and a record tied to one identified user in the CHISI product traceability system. Register within one month after installation. Unregistered or late-registered cases cannot proceed through this commercial after-sales process.
- Beneficiary. The commercial warranty cannot be transferred with the vehicle or product. The purchasing customer, distributor or installer consolidates claims. If the original installer cannot be reached, the original purchaser or distributor can contact the CHISI business contact to check the records and next steps.
- Installation and records. Follow the selected film’s installation guidance and keep the order, box label, batch code and installation records. An unregistered customer must provide evidence of installation, the user’s payment evidence and the invoice for checking. These documents do not automatically approve an exception, replace the main registration process or move the warranty start date.
- Remedy. Confirmed manufacturing defects qualify for replacement free of charge. Repair or replacement does not extend the original warranty period or start a new one. Remedies follow the applicable product terms; there is no blanket promise of cash compensation or reimbursement of installation costs chosen by the customer.
- Periods. The listed periods relate to the specified product lines and start at first installation. Confirm the exact model, market, use conditions and applicable warranty terms; a material-life statement is not a finished-product warranty.
- Applicable documents. Apply the terms for the actual product and order together with the CHISI commercial warranty process described here. Coverage remains specific to the series, product and defect; it is not a promise to cover every defect or situation. Discuss any document discrepancy with the CHISI business contact.
- Version and questions. Refer to the applicable product terms for series-specific differences. For B2B claim coordination, contact us.
Need help preparing a B2B warranty request? The CHISI electronic warranty service applies to CHISI products outside OEM/ODM projects. Warranty arrangements under your own brand should be addressed in the documents for that project.
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